7 Key Trends for Business Process Outsourcing (BPO) Industry 2015 & beyond

7 Key Trends for Business Process Outsourcing (BPO) Industry 2015 & beyond
1. Shift to Cloud & Virtual Workforce (Work At Home Agents- WAHA)
2. Omni-channel
3. Smart Customer Service/ Gamification
4. Mobile Based customer service applications- may not need a desktop
5. Integration of CRM & Marketing
6. Client-Vendor Partnerships
7. Domestic Outsourcing