7 Key Trends for Business Process Outsourcing (BPO) Industry 2015 & beyond
7 Key Trends for Business Process Outsourcing (BPO) Industry 2015 & beyond
1. Shift to Cloud & Virtual Workforce (Work At Home Agents- WAHA)
2. Omni-channel
3. Smart Customer Service/ Gamification
4. Mobile Based customer service applications- may not need a desktop
5. Integration of CRM & Marketing
6. Client-Vendor Partnerships
7. Domestic Outsourcing
Outsourcing Trends 2014: New Ways to Outsource
2014 will be about new ways to outsource, new pricing models, new ways to manage deals, and a plethora of rich new services – not to mention the new innovations that we have yet to dream up.
Increased Services Transformation to MSM(Managed Service model)
Shift towards BPM
Nearshore goes Mainstream
Vendor Governance moves from an Art to Science
Re-shoring and Domestic Sourcing becomes a Reality
Innovation will earn its Stripes
Technical Payrolling
Technical Payrolling Service is started at Dönper Danışmanlık, TEMP in 2002.
In outsourcing TEMP will give your company solutions to avoid all the payrolling procedures and legal requirements for the personnel.